Welcome to the London Pet & Garden Centre FAQ Page

    We’ve answered some of the most common questions to help make your shopping experience as easy as possible. If you can’t find the information you’re looking for, please feel free to contact our customer support team.

    1. What products do you sell?

    We offer a carefully selected range of pet products, including:

    • Interactive dog toys
    • Chew toys
    • Rope toys
    • Plush toys
    • Treat-dispensing toys
    • Dental care toys
    • Pet accessories

    Our goal is to provide quality products that support your pet’s health, comfort, and enjoyment.

    2. Where are you located?

    Our business is located at:

    London Pet & Garden Centre
    11 The Market Square
    London N9 0TB
    United Kingdom

    3. Do you ship throughout the United Kingdom?

    Yes. We currently deliver orders across the United Kingdom.

    4. How long does shipping take?

    • Order Handling Time: 0–1 Business Day
    • Delivery (Transit) Time: 1–3 Business Days

    Delivery times may vary during holidays or due to courier delays.

    5. How much does shipping cost?

    • Orders under £100: £7.99 Shipping
    • Orders £100 or more: FREE Shipping

    Shipping costs are shown during checkout before payment.

    6. What payment methods do you accept?

    We currently accept secure online payments through Stripe.

    Stripe supports most major debit and credit cards.

    7. Is my payment secure?

    Yes.

    All payments are securely processed through Stripe using industry-standard encryption. We do not store your full payment card information.

    8. Can I return my order?

    Yes.

    We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and includes the original packaging.

    Please see our Return & Refund Policy for full details.

    9. How long does it take to receive a refund?

    Once your returned item has been received and approved, your refund will be processed within 7 business days to your original payment method.

    10. Can I cancel or change my order?

    If your order has not yet been processed or shipped, please contact us as soon as possible.

    We will do our best to accommodate your request; however, changes or cancellations cannot be guaranteed once an order has been dispatched.

    11. What should I do if my order arrives damaged?

    If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

    Include:

    • Your order number
    • A description of the issue
    • Clear photos of the item and packaging (if applicable)

    Our support team will work to resolve the issue promptly.

    12. How can I track my order?

    Once your order has been shipped, you will receive a shipping confirmation email. If tracking is available, the tracking information will be included.

    13. What if I entered the wrong shipping address?

    Please contact us immediately after placing your order.

    If your order has not yet been shipped, we will do our best to update the shipping address.

    14. Do you offer free shipping?

    Yes.

    We offer FREE shipping on all orders of £100 or more within the United Kingdom.

    15. How can I contact customer support?

    You can reach our customer support team using the details below:

    London Pet & Garden Centre

    Website:
    https://londonpetgardencentre.shop/

    Address:
    11 The Market Square
    London N9 0TB
    United Kingdom

    Email:
    support@londonpetgardencentre.shop

    Phone:
    +44 20 8803 9995

    Customer Service Hours:
    Monday – Friday
    9:00 AM – 5:00 PM (GMT UTC +0)

    Still Need Help?

    If you have any additional questions, our customer support team is happy to assist you. We are committed to providing prompt, friendly, and reliable service to ensure you have the best possible shopping experience with London Pet & Garden Centre.