Effective Date: June 2026

Welcome to London Pet & Garden Centre. These Terms and Conditions (“Terms”) govern your access to and use of our website and the purchase of products from London Pet & Garden Centre.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Company Information

Business Name: London Pet & Garden Centre

Website: https://londonpetgardencentre.shop/

Business Address:
11 The Market Square
London N9 0TB
United Kingdom

Email: support@londonpetgardencentre.shop

Phone: +44 20 8803 9995

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC +0)

2. Eligibility

By using our website, you confirm that:

You are at least 18 years old or have the permission of a parent or legal guardian.
You are legally capable of entering into binding contracts.
The information you provide is accurate and complete.

3. Products

We strive to ensure that all product descriptions, images, pricing, and availability displayed on our website are accurate.

However:

Product colours may vary slightly depending on your device or monitor.
Product dimensions may have minor variations.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
Product availability is subject to stock levels.

4. Pricing

All prices displayed on our website are shown in the applicable currency and are subject to change without notice.

Although we make every effort to ensure pricing accuracy, we reserve the right to cancel or refuse any order if a pricing error occurs.

5. Orders

When you place an order:

You will receive an order confirmation email.
This confirmation does not constitute acceptance of your order.
We reserve the right to accept or reject any order for any lawful reason, including product availability, payment verification, pricing errors, or suspected fraud.

6. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM (GMT UTC +0)

Orders received after the cut-off time will be processed on the next business day.

7. Payment

We accept secure payments through Stripe.

By submitting payment information, you confirm that:

You are authorised to use the payment method.
The billing information provided is accurate.
The transaction complies with applicable laws.

Payment must be successfully completed before your order is processed.

8. Shipping

Shipping times are estimates and may vary due to:

Weather conditions
Carrier delays
Customs processing (if applicable)
Public holidays
Other circumstances beyond our control

Once an order has been dispatched, delivery is the responsibility of the shipping carrier.

9. Returns and Refunds

Our Returns and Refund Policy forms part of these Terms.

Customers may request a return in accordance with our published Return and Refund Policy. Refunds will be processed after the returned item has been received and inspected.

10. Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

If your order has already been shipped, you may need to follow our Return and Refund Policy.

11. Intellectual Property

All content on this website, including but not limited to:

Logos
Product images
Product descriptions
Website design
Graphics
Text
Icons
Branding

is the property of London Pet & Garden Centre or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, or use any content without prior written permission.

12. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Interfere with the website’s operation or security.
Upload harmful software or malicious code.
Engage in fraudulent or deceptive activities.
Violate the rights of other users.

13. Limitation of Liability

To the fullest extent permitted by law, London Pet & Garden Centre shall not be liable for any indirect, incidental, consequential, or special damages arising from:

Use of the website.
Inability to use the website.
Delayed deliveries.
Product misuse.
Technical interruptions.
Loss of profits or business opportunities.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

14. Warranty Disclaimer

Except where required by law, all products and services are provided on an “as available” and “as is” basis.

We do not guarantee that:

The website will operate without interruption.
The website will always be free from errors.
The website will always be secure.
Products will meet every customer’s individual expectations.

Your statutory consumer rights remain unaffected.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or services offered by third-party websites.

17. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations where such failure results from events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Government actions
Labour disputes
Internet outages
Transportation disruptions

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection laws.

19. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.

Any changes will become effective immediately upon publication on this page. Continued use of our website constitutes acceptance of the updated Terms.

20. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us.

London Pet & Garden Centre