Effective Date: June 2026

Welcome to London Pet & Garden Centre. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Business Name: London Pet & Garden Centre

Website: https://londonpetgardencentre.shop/

Business Address:
11 The Market Square,
London N9 0TB,
United Kingdom

Phone: +44 20 8803 9995

Email: support@londonpetgardencentre.shop

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC +0)

2. Information We Collect

When you use our website, we may collect the following information:

Personal Information

Full name
Billing address
Shipping address
Email address
Telephone number
Order history
Payment information (processed securely by our payment provider)

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referral website
Cookies and similar technologies

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order confirmations and shipping updates
Process payments securely
Prevent fraudulent transactions
Improve our website and customer experience
Respond to inquiries
Comply with legal obligations
Maintain website security

We will only use your information where permitted by applicable law.

4. Payment Security

We use Stripe to securely process online payments.

London Pet & Garden Centre does not store or have direct access to your complete payment card details. Payment information is encrypted and processed securely by Stripe in accordance with industry security standards.

5. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember your preferences
Keep items in your shopping cart
Improve website performance
Understand website traffic
Enhance website security
Measure marketing effectiveness

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Marketing Communications

If you choose to subscribe to our newsletter or promotional emails, we may occasionally send information about:

New products
Special offers
Seasonal promotions
Company updates

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us.

7. Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information.

We may share information only with trusted service providers who help us operate our business, including:

Payment processors
Shipping and delivery companies
Website hosting providers
Analytics providers
Fraud prevention services
Legal or regulatory authorities when required by law

These providers are required to protect your information and use it only for legitimate business purposes.

8. Data Security

We take appropriate technical and organizational measures to protect your personal information, including:

SSL encrypted connections
Secure payment processing
Restricted employee access
Secure hosting infrastructure
Regular security monitoring

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain processing activities
Object to data processing
Withdraw consent where applicable
Request a copy of your personal data

To exercise any of these rights, please contact us using the details provided below.

11. GDPR Compliance

If you are located in the United Kingdom, European Union, or European Economic Area, your personal information is processed in accordance with applicable data protection laws, including the UK GDPR and EU GDPR.

Our lawful basis for processing your information may include:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent where required

12. Children’s Privacy

Our website is intended for adults.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to remove it promptly.

13. Third-Party Services

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page along with the revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

London Pet & Garden Centre