Effective Date: July 2026

    Welcome to London Pet & Garden Centre. We are committed to delivering your orders quickly, securely, and efficiently. Please read our Shipping Policy below to understand how we process and ship your orders.

    Order Processing

    Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your items for shipment.

    • Handling Time: 0–1 Business Day
    • Orders placed after 5:00 PM (GMT UTC +0) will be processed on the next business day.
    • Orders are processed Monday to Friday, excluding weekends and public holidays.

    Delivery Time

    After your order has been dispatched, estimated delivery times are:

    • Transit Time: 1–3 Business Days

    Please note that delivery times are estimates and may vary due to factors beyond our control, such as severe weather, courier delays, or peak holiday periods.

    Shipping Rates

    We offer simple and transparent shipping rates throughout the United Kingdom.

    Order ValueShipping Cost
    Orders below £100.00£7.99
    Orders of £100.00 or moreFREE Shipping

    The applicable shipping charge will be displayed at checkout before your payment is completed.

    Shipping Destination

    We currently ship orders within the United Kingdom.

    If we expand our shipping destinations in the future, this policy will be updated accordingly.

    Order Tracking

    Once your order has been dispatched, you will receive a shipping confirmation email. If tracking information is available, it will be included so you can monitor the progress of your delivery.

    Delivery Information

    Please ensure that your shipping address is accurate and complete before placing your order.

    We are not responsible for delays or failed deliveries resulting from:

    • Incorrect or incomplete shipping addresses.
    • Unsuccessful delivery attempts.
    • Circumstances beyond the courier’s control.

    If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply for re-delivery.

    Damaged or Missing Items

    If your order arrives damaged or if any items are missing, please contact us within 48 hours of receiving your delivery.

    Please include:

    • Your order number
    • A description of the issue
    • Clear photographs of any damaged items or packaging (if applicable)

    We will review your request and work to resolve the issue as quickly as possible.

    Contact Us

    If you have any questions regarding shipping or your order, please contact us:

    London Pet & Garden Centre

    Website: https://londonpetgardencentre.shop/

    Address:
    11 The Market Square
    London N9 0TB
    United Kingdom

    Email: support@londonpetgardencentre.shop

    Phone: +44 20 8803 9995

    Customer Support Hours:
    Monday – Friday
    9:00 AM – 5:00 PM (GMT UTC +0)